Terms and Conditions

Terms and Conditions

The Neverti website (https://neverti.com.sa) allows users from institutions, commercial enterprises, and individuals to purchase a variety of products. These terms and conditions, along with all policies and additional terms, constitute legally binding documents for all users of the website. By registering and/or continuing to use or access the services, you agree to be bound by these Terms of Use and legal documents with immediate effect. Neverti reserves the right to modify these terms and conditions at any time, and continued use of the website after modification constitutes acceptance of the updated Terms of Use and legal documents.

Registration Requirements:

To register as a buyer and benefit from the services provided by the website, the following conditions must be met:

  • The user must be at least 18 years old.
  • The user must provide a valid address in Saudi Arabia or the country from which the purchase is made.

Ownership Rights:

This website is owned by Vivian Company, registered under the laws and regulations of Saudi Arabia.

  • Commercial Registration Number: 1010749706
  • Tax Number: 311073649700003

Copyright:

All content on this website, including texts, graphic designs, icons, and other materials, is owned by Vivian Trading Company and protected under copyright laws. No content may be reproduced, distributed, or used without the explicit consent of Vivian Trading Company. Users agree not to alter or remove any proprietary notices on the content.

Liability Limitations:

Neverti is not responsible for any damages resulting from the use of products offered on the website, inability to use them, or their performance.

Website Use:

  • The use of offensive, abusive, or inappropriate language via the website or its services (email, chat) is strictly prohibited.
  • Impersonation of others, including Neverti employees, hosts, representatives, or other users, is not allowed.
  • Uploading marketing content or using the site for online marketing services other than those of Vivian Trading Company is prohibited.

Order Acceptance:

  • All orders are subject to price verification by an authorized employee unless a fixed price has been agreed upon for a specific period.
  • The invoice includes only the amount payable to Vivian Trading Company and does not cover other costs such as customs fees.

Product Replacement:

  • The website reserves the right to replace a product with another of the same type, quality, and function without prior notice.
  • Buyers who do not wish to receive a replacement must specify this when inquiring about the price.

Pricing:

  • The price displayed on the product page is the final price, excluding shipping costs.
  • Prices remain valid for 10 days unless a fixed price agreement has been documented.
  • The website reserves the right to cancel orders if government-regulated prices are lower than the evaluated prices.

Shipping and Delivery:

  • Neverti will determine the shipping method and carrier unless otherwise agreed.
  • Delivery time within Saudi Arabia is 3 to 4 days depending on the city, region, or province.
  • Basic packaging standards will be followed unless otherwise agreed.
  • Special packaging or loading requests will be charged to the buyer.

Payment Terms:

  • Discounts apply only to the invoice value, excluding taxes and shipping costs.
  • Neverti reserves the right to request full payment in advance.

Taxes and Import/Export Licenses:

  • All prices include taxes unless an exemption is provided.
  • Buyers must cover any additional applicable taxes.

Buyer Protection & Return Policy:

  • If a buyer receives a product that is damaged, incorrect, or does not match the description, they may return it within 3 days for a full refund, including shipping costs.
  • Products must be in their original packaging and unused.

Liability:

  • Neverti is not responsible for damages resulting from product use.
  • Buyers must report any discrepancies in weight or quantity within 5 days, providing the original shipping invoice with remarks from the shipping company.

Selection:

  • Buyers acknowledge that they are purchasing products suitable for their intended use and are not relying on Neverti’s recommendations.
  • Buyers must comply with all applicable government regulations.

Compensation & Liability Limitations:

  • Neverti is not liable for any consequential or incidental damages.
  • Liability is limited to product replacement, refund, or repair as deemed appropriate by the company.

Force Majeure:

  • Neverti is not responsible for delays or failures caused by unforeseen circumstances beyond its control, such as government actions, natural disasters, wars, riots, or supply shortages.

Language and Interpretation:

  • In case of any discrepancies between the Arabic and English versions of these terms, the Arabic version shall prevail.